Splashtop: A Better Remote Session Experience

If you’ve been working with us you probably already know that LogMeIn has been our go to staple for remote desktop access to your PC if you needed assistance. This is a perfect way to help our clients as quickly and efficiently as possible. Unfortunately, LogMeIn is extremely costly compared to their competitors who offer the same quality of services and features more or less, if not better. We found that better solution that significantly cut down costs and provides a simplistic approach for remote access. That solution is Splashtop.


So what is Splashtop and how does it work?

Here’s the basic rundown of all the quirks, bells, and whistles:

  • It’s function: remote desktop into PCs.
  • Runs on Windows, Mac, Android, iOS, and Chromebook.
  • It can run on Windows servers and workstations.
  • It’s a few steps of a download and a few clicks of an installation.
  • Just like LogMeIn, it’s active on the desktop 24/7 (so as long the PC remains on.)
  • Boots up with your PC.
  • Uses a desktop program to access the machine in one click.

To be quite honest, the LogMeIn desktop app almost always made it difficult to log in quickly enough to access all our client’s PCs. It would consistently auto-check for updates when launching and could take up to a whole minute just to get things started. It should not have to take that long to use a remote session, especially when said person needs help asap. Obviously there are different situations and scenarios for every problem that persists on the clients side to prevent the remote session from launching as well as the host side of things. This is not the case the majority of the time, and if I had to estimate, I would say 95% of that time there isn’t an issue logging into a remote session no matter what program you use.

Another issue we had with LogMeIn was the ability to save credentials and just log in without having to input the same information on login screens every single time. Some would say that this should not be something to moan about as this provides an extra layer of security, but it makes this unnecessary barrier between us and the client when we need to solve a problem. This is where Splashtop excels at, they have the ability to save that information for the next time we need to remotely access a desktop by a single click.  That single click saves us a plethora of time and it gets the job done. Everyone is happy at the end of the session. LogMeIn does have the same ability to do this, but for some reason it likes to forget any previous inputs.

Splashtop has defientely helped our business exceed at response times for various agendas that people seek us out for. We began the move around mid March to the majority of the firms we service and fresh clients that would love to stay with us for the long haul. Splashtop uses very minimal computing resources on devices to make things even faster for everyone. We are beyond satisfied with their services.

For more information on how it works you can visit their website here. If you would like to get a quote from us for our IT consulting services, feel free to give us a ring or contact us through our various social networking pages.


Exchange 2007

How to Renew a SBS2011 Server Self-Signed Certificate


How many of you have ever let an Exchange certificate expire?


I did this morning. The situation: 7 users using a SBS2011 server. The 5 PCs in the office got a certificate warning, but after a “Cancel” their Outlook worked fine. The two users outside of the office who relied on HTTP to contact the Mail Server were dead in the water. I should mention that I used a self-signed   certificate on the server.




Since Exchange Server 2007, Microsoft incorporated the exchange management shell; a DOS like atmosphere that allows you to make any modification to the mail server. It’s syntax is very precise.

A quick Google search put me onto a pretty good article in position #3

The first two answers to the poster’s question mentioned the exchange management shell; starting with the “run get-exchange certificate” command. His answer stopped there except for a hard to understand syntax structure to use from there. Luckily, I read down to answer #4.

7 clicks of the mouse later, and my certificate was updated by two years to 2018. The 2 remote users Outlook came to life immediately. I did not even need to down the server or restart any services.

Here are the instructions given by Paul Marsden in the article:

1.) Start the Windows SBS2011 Standard Console
2.) Click on the Network icon in the top bar, then click the Connectivity tab
3.) Wait for the panel in the right to become active and then click on ‘Fix My Network’
4.) Let the wizard search for problems.
5.) One of the problems it should find is the expired certificate.
6.) Clear all the check-boxes except the certificate one and click Next
7.) This will then re-issue a new self signed certificate on the server.

Nine hours later, the Exchange Management Console still showed the certificates as expired. I had one Windows update to do, so I rebooted the server afterwards. Log back in and perform a quick check of the certificate valid to credentials:

Updated Exchange Certificate

This small job signifies the methodology we’ve used in serving the IT needs of Nashville for over 30 years. We have a knack for finding and implementing quick, easy solutions.

Outlook Logo

Moving Outlook Contacts to a Public Folder

Earlier this month, we wanted to be able to transfer and share our contact information to another Outlook account. Problem is, we didn’t know how to. So we researched a couple days to figure it out. Most articles and forums suggested things we either already knew about or had no answer. We even called Microsoft tech support and they couldn’t even give a clear solution!

But I figured it out! How? By exporting and then opening the .PST contacts file, then moving all the contact information to the folder we wanted. That easy.


Click File on the top left corner of Outlook.


Click Open & Export. Then click on Import/Export.

Export 1

Click on Export to a file and click next.

Export 2

Click Outlook Data File (.pst) and click next.

Export 3

Click on Contacts.

NOTE: If you have subfolders that you want to include in the transfer, make sure to tick the check-box under the selection panel in the window.

Click next to continue.

Export 4

Save the exported file somewhere convenient for you. Usually the default Outlook folder should suffice.

You also have additional options to replace existing exports, allow duplicates, or no exporting duplicate items.

Click finish.

Export 5

Now go back to File and click Open & Export. Click Open Outlook Data File.

Export 1

Choose the file where you saved it. After choosing the file, go to the opened Outlook data file under your personal folders listing on the right. Highlight all the contacts by using the following keyboard shortcut: “ctrl + a”. Then right click anywhere on the highlighted area to move them to the specified Public Contacts Folder.

This article was made with Outlook 2016, but any version of Outlook is basically the same process. If you need further assistance, let us know in the comments section.

Home Computer Repair Services

Home Computer Repair Services!

Our Company has served the IT needs of Nashville since DOS 1.0. Most of our business clients have been with us between 15 and 29 years. We think this home division is going to be exciting in the number of people we help.

Like the Godfather, “We’re making you and offer you can’t refuse.” One completely free 30 minute support session.

We often fix the most basic problems in the first session. Afterwards, you’ll receive an evaluation with prices on how best to move forward. What good is a PC that isn’t fast? That means starting by helping you decide whether or not to quickly buy a new PC or simply upgrade one part and make your baby fly again.

Like the Godfather, you’ll simply owe us a small favor

When a friend of yours is mad about his computer, simply let them know about the team that got you up and going again,

The Software Knowledge Company.

Software Knowledge Logo

The Value of Preventative Maintenance

While on LinkedIn, we came across an interesting firm – Netology, LLC. Best quote on their home page: “Small businesses are often in the crosshairs because hackers suspect they don’t have the resources to keep the system patched and ready to thwart fraudulent access.” Learn how to keep your business safe from a data breach”  […]

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